FREQUENTLY ASKED QUESTIONS

Are you ready to dive into the exciting world of Forex trading?

Find answer to the questions we’re frequently asked about

Account and Registration

How do I create an account on WeTrade?
  • Step 1. Initiate Registration:
    Start by clicking on the "Sign Up" or "Register" button available on the WeTrade website or mobile app.
  • Step 2. Complete Personal Information:
    Follow the on-screen instructions to input essential details such as your full name, email address, and establish a secure password for your account.
  • Step 3. Navigate through KYC Process:
    Once registered, proceed to your client portal. Here, you will find instructions to complete the KYC (Know Your Customer) verification process. Be prepared to submit the required documents for identity verification.
  • Step 4. Wait for Verification:
    After submitting your KYC documents, wait for the verification process to be completed. This step is crucial for security and compliance purposes.
  • Step 5. Account Activation:
    Upon successful KYC verification, your WeTrade account, including your MT4 (MetaTrader 4) trading account, will be activated, allowing you to access and utilize our trading services.
  • This comprehensive process ensures a secure and compliant onboarding experience with WeTrade.
What is a client portal, and how do I log in?
  • The client portal is your individualised area within our platform, tailored to your account.
    To log in, use the email address you provided during registration as your account username. Your password is the one you set up during the registration process.
    In case you forget your password, you can reset it by clicking on the "Forgot Password" option on the login page.
What is KYC, and why is it necessary?
  • KYC stands for "Know Your Customer," and it is a process that involves verifying the identity of users. It is a crucial step in ensuring the security and compliance of our platform.
How do I complete the KYC process?
  • Upon logging into your client portal, you will discover guidance on fulfilling the KYC (Know Your Customer) verification.
    Follow the outlined steps, which typically include uploading your ID (identity card) and Proof of Residence (POR).
    It's noteworthy that POR can be completed before initiating a withdrawal. Ensure you provide the necessary documentation for a smooth and secure KYC verification process.
What can be accepted as ID during the KYC process?
  • During the KYC (Know Your Customer) process, acceptable forms of ID typically include official government-issued documents.
    Commonly accepted forms of ID may include:
  • National ID Card: A government-issued identification card containing personal information and a photograph.
    Passport: An internationally recognised travel document issued by a government, usually containing a photo and personal details.
What can be accepted as POR during the KYC process?
  • Proof of Residence (POR) requirements during the KYC process typically include the following:
  • 1. Driver's License: A valid and unexpired driver's license that includes your residential address.
    2. Utility Bills: Recent utility bills (electricity, water, gas, or landline telephone) in paper format, issued within the last 6 months.
    3. Bank Statements: Recent bank statements, in paper form, issued within the last 6 months. The statements should display your name and residential address.
Can I have multiple trading accounts?
  • Yes, you can create multiple trading accounts on WeTrade, each with its unique MT4 login credentials. This flexibility allows you to manage various trading strategies or meet different trading needs effectively. However, it's important to note that for deposit and withdrawal purposes, you will have a single client portal associated with your primary account. This streamlined approach simplifies financial transactions while still providing the flexibility of multiple trading accounts.

Trading Basics

What is forex trading?
  • Forex trading, also known as foreign exchange trading, involves buying and selling currencies with the aim of profiting from the fluctuations in their exchange rates.
How does trading on WeTrade work?
  • WeTrade provides a platform that allows you to access the forex market and execute trades.
    You can monitor currency pairs, analyze charts, place orders, and manage your trades through our user-friendly interface.
What are the major currency pairs available for trading?
  • WeTrade offers a wide range of major currency pairs, including EUR/USD, GBP/USD, USD/JPY, and more.
    These pairs represent the most traded currencies in the forex market.
What is leverage, and how does it affect my trades?
  • Leverage allows you to control a larger position in the market with a smaller amount of capital.
    While it can amplify potential profits, it also increases the risk of losses.
    We advise using leverage carefully and understanding its implications on your trades.

Deposit and Withdrawal

How do I deposit funds into my WeTrade account?
  • To deposit funds, log in to your WeTrade account and go to the "Deposit" section.
    Choose your preferred payment method, enter the deposit amount, and follow the instructions to complete the transaction.
What payment methods are accepted for deposits?
  • WeTrade accepts various payment methods, including credit/debit cards, bank transfers, and electronic payment systems. Check the "Deposit" page for the list of available options.
How long does it take to process withdrawals?
  • Withdrawal processing times may vary depending on the chosen payment method.
    In general, it takes between 2h to 1 business day for the funds to reach your account.
Are there any withdrawal fees?
  • WeTrade does not charge fees for most withdrawal methods.

Trading Platform and Tools

What trading platforms does WeTrade offer?
  • WeTrade provides MT4. You can access the trading platform from any compatible device with an internet connection.
How can I access the trading platform on different devices?
  • To access the trading platform on different devices, visit our website on your computer or download the mobile app from the respective app stores.
    Log in using your account credentials to start trading.
What types of trading orders can I place?
  • WeTrade offers various types of trading orders, including market orders, limit orders, stop orders, and trailing stop orders.
    These orders allow you to execute trades under different market conditions.

Start Trading in Financial Markets

Register for a trading account now.

Register
Trading involves risk.
Risk warning:Forex and CFD products have market risks, and leverage products may not be suitable for all clients.Please read our risk statement